1. LBC's liability for loss, damage, or delay shall be as follows:
   • A. For lost or damaged shipments with NO DECLARED VALUE, liability shall only be limited to refund of freight fee, regardless of the actual content of the parcel.
   • B. For lost or damaged shipments with DECLARED VALUE, liability shall only be limited to the value declared in the Invoice, regardless of the actual/declared content of the package, and refund of freight fee.
   • C. For declared value in delivery, liability shall only be limited to refund of freight fee.
2. LBC shall not be liable for loss, damage, or delay arising from act of God, force majeure, acts of government authority, or shipper’s breach of this contract. LBC shall be not liable for moral and exemplary damages, and consequential damages, unless, the amount of foreseen consequential damage is declared during the acceptance and higher freight fee is paid.
3. Shipper warrants the following:
   • A. All information are true and correct, particularly, names and addresses of shipper and consignee, as well as, the declared contents and value of the shipment.
   • B. Shipper shall not include no hazardous or prohibited items, e.g., inflammables, firearms and parts, animals, illegal drugs, live animals, and all other items prohibited by law or government, or requires government permit for its transport.
   • C. The consignee or any person of sufficient age and discretion will be at the given address to receive the shipment at the agreed day of delivery and shipment may be released to the latter in the absence of the consignee.
4. Shipper agrees to check and verify the status of his shipment at any LBC branch, customer care hotline, or www.lbcexpress.com within five (5) days from date of acceptance the status posted in the Track and Trace in the mentioned LBC website. If undelivered, the status posted in the Track and Trace in the mentioned LBC website is deemed sufficient notice to the shipper and the latter must claim his shipment within thirty (30) days from non-delivery, LBC shall dispose the same in a manner it sees fit and apply the proceeds, if any, for storage fee from the date of posting of non-delivery until claimed or disposed.
5. In case shipment is not delivered to the original consignee, delivery to a new address or return to sender as requested by the shipper shall be considered totally new transaction and corresponding freight fee shall apply.
6. LBC may open and check the shipment prior to acceptance in the presence of the shipper or authorized representative to ensure that shipment contains no unauthorized or prohibited content. LBC reserves its right to refuse acceptance which, in its discretion, would be violative of its policies and pertinent laws.
7. Consignee or any person of sufficient age and discretion shall check the shipment upon receipt, shipment is deemed delivered and received in good order and condition in the absence of complaint or noted damage immediately communicated to LBC.
8. For COD-COP transactions, LBC, not being privy to the transaction, shall not be liable to expected income or value of the shipment returned or refused to accept by the consignee for whatever reason. Shipper agrees that the delivery and collection of his/her COD_COP shipment shall be governed and subject to local/ordinance implemented at the place of origin and destination.
9. Shipper agrees that the payment collected for COD-COP transaction shall be remitted to LBC through its money remittance services subject to below terms and conditions of remittance.
10. Transportation of physical media (documents, computers) containing personal data does not constitute processing of that data.

1. Money remittances and financial services are governed by AMLA provisions and customers agree to comply therewith including proper disclosure and sharing of personal and sensitive information. Customers warrant that all the required information given, including proof of personal identification, are true and correct. LBC reserves its right to refuse acceptance if it finds the transaction violative of AMLA and other pertinent laws.
2. LBC reserves its right to stop, suspend, and hold the release of money remittance without prior notice if LBC identifies the customer from the watch-list of scammers, or finds reasonable suspicion that the customer is a scammer or whenever LBC deems it necessary in compliance with AMLA.
3. Sender understands the importance of the assigned TRACKING NUMBER and/or PINCODES and pertinent details of the transaction, indispensable for the release and withdrawal. Sender assumes full responsibility to notify and share the TRACKING NUMBER and/or PINCODES and transaction details ONLY to the intended consignee. Sender holds LBC free from any liability for the release to consignee who presented the TRACKING NUMBER and/or PINCODES and transaction details which turned out to be a scam/fraud.
4. Sender understands and agrees that remittance can be released/withdrawn immediately at any LBC branches nationwide, as well as, remittance affiliates. Request for specific LBC branch for release shall not be considered exclusive but merely preference and shall not be a bar for consignee to withdraw at other LBC branches or remittance affiliates.
5. Request for refund, amendment, or cancellation must be made at the branch where transaction was made prior to release or withdrawal and subject to corresponding fees. Sender must present the Invoice/Remittance Form; otherwise, request shall be denied.
6. Sender agrees to check and verify the status of remittance at any LBC branches, customer care hotline, or www.lbcexpress.com within five (5) days from date of acceptance. If unclaimed, the status posted in the Track and Trace in the mentioned LBC website is deemed sufficient notice to the sender and the latter must go to the branch where the transaction for refund, amendment, or cancellation of the remittance within thirty (30) days from acceptance subject to additional charges provided in the immediately succeeding section.
7. If remittance or payment of a COD-COP transaction is remained unclaimed after thirty (30) days from date of transaction, sender agrees that an administrative fee of Php 300.00 or five (5%) percent of the remittance amount, whichever is higher, per month shall be assessed and deducted from the unclaimed remittance.
8. In case of loss or wrongful release due to the direct fault or gross negligence directly attributable to LBC, liability will only be limited to the remittance actually lost or wrongfully released to the exclusion of all other damages.
9. Whenever applicable, LBC shall not be liable for the filing and payment of taxes due on the money remitted. It shall be shouldered by the beneficiary.

Any court action arising from this contract shall be brought in the proper court of Paranaque City to the exclusion of all other courts. All claims must be filed in writing within the thirty (30) days from the date of transaction; otherwise, the same shall be denied. Sender of his/her representative, if any, warrants that he/she has full legal capacity and authority to enter into this contract, and understood and agreed to the full terms and conditions hereof, as well as the terms and conditions of LBC found on its website and displayed in its branches.

“By signing and transacting with LBC, I warrant that I have read, understood and agreed to the full terms and conditions of LBC found in its website and displayed in their branches.”

LBC EXPRESS GROUP (“LBC”) respect your privacy and recognize the need for appropriate measures to protect and manage your personal data entrusted to us. Our Privacy Policy follows, and is consistent with the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), other issuances of National Privacy Commission (NPC), as well as other relevant laws of the Philippines.

Personal data refers to all types of personal information, sensitive personal information and privileged information. Personal information refers to “any information, whether or not recorded in any form, from which the identity of an individual is apparent or can reasonably and/or directly be ascertained by the entity holding the information, or, when put together with other information, would directly and certainly identify an individual”.

This Privacy Policy pronounces how LBC process (how it collects, uses, shares, and keeps) and protect your personal data. It also provides the steps that you can take should you wish for any change in how we use your personal data, or if you want us to stop using your personal data.