January 2018
A customer served well can lead to new friendships. This is just one of the many memorable stories from LBC’s “Aming Ligaya” campaign that gives LBC agents the opportunity to meet face to face with customers who have expressed gratitude with the way they have been served.
Recently, LBC arranged a meet up between Sharlene Joy Sale, who was able to meet in person LBC Agent Dunhill San Jose. Sharlene says Dunhill was very reassuring and constantly communicated with her about her transaction throughout the holidays when LBC’s volume of deliveries were at its peak. Sharlene recalled: “Si Dan ang palaging nag-tetext, tumatawag and nag-uupdate sa akin”.
The meet-up between Sharlene and Dunhill took place at LBC SM Bicutan branch last January 22. In their first encounter, Dunhill presented Sharlene with a small token, which prompted the latter to exclaim: “Ang sweet naman ng LBC”.
The Aming Ligaya monthly activity is aimed at making LBC agents realize that the people they are assisting are real and that harnessing personal relationships with their customers are very important. It also seeks to deliver the message that the relationship with a customer can go beyond being just transactional.
ABOUT LBC
LBC is the Philippines’ market leader in retail and corporate courier & cargo, money remittance, and logistics services. With a growing network of over 6,400 branches, hubs & warehouses, partners, and agents in over 30 countries, LBC is committed to moving lives, businesses, and communities and delivering smiles around the world. Listed in the Philippine Stock Exchange through LBC Express Holdings, Inc., LBC aims to deliver value to all of its stakeholders, as it has for over 60 years. Founded in 1945 as a brokerage and air cargo agent, LBC pioneered time-sensitive cargo delivery and 24-hour door-to-door delivery in the Philippines. Today, it is the most trusted logistics brand of the Global Filipino. LBC can move it for you: visit www.LBCexpress.com, or call telephone +632 8585 999 (Metro Manila), 1 800 10 8585 999 (Provincial), +632 9086 522 (Solutions) and follow LBCExpress (Facebook and Twitter).
