August 2017
LBC’s world class service has been brought to the fore as it recently took home a certification from ISO, an organization which defines standards in corporate operations. The certificate means that LBC has effectively practiced the ISO 9001-2015, which is a quality management system.
LBC underlined the importance of the ISO certification given the growing requirements and changing needs of their corporate clients who are on the lookout for partners who have met world-class standards. It also re-affirms LBC’s discipline and strength as an organization and its ability to meet the needs of their customers and clients.
Marizza Bacabac, LBC’s Senior Manager for Quality Excellence, explains that it took one year for them to prepare for ISO, which transitioned from process approach to risk-based thinking. They began with a training session followed by brainstorming to make sure that standards are met. A rigorous internal quality audit ensues before a third party is pulled in to verify their conformances.
While some logistics companies have also passed the standards of ISO, LBC has the largest scope in terms of the number of qualified sites. The ISO certificate covers 49 retail branches located in East Metro Manila. These sites were selected because of the commitment of its heads and staff to pass internal quality audits. They were also chosen because of the level of commitment in resolving issues and their initiative in leading projects.
While not all branches have been certified by the ISO, the recognition is a proud moment for all employees of LBC who can learn a thing or two on what it means to churn out quality work.
Bacabac, on her part, is very thankful for the ISO validation and enthused, “It is my pleasure to get people on board to focus on quality. It requires a lot of hard work, a lot of patience but it’s all worth it when people begin to share the same language in terms of quality.” Bacabac explains that the ISO certification has given the people who work for LBC a badge of honor saying it is a clear indication that LBC is not just a strong brand but, more so, a strong team.
LBC is the Philippines’ market leader in retail and corporate courier & cargo, money remittance, and logistics services. With a growing network of over 6,400 branches, hubs & warehouses, partners, and agents in over 30 countries, LBC is committed to moving lives, businesses, and communities and delivering smiles around the world. Listed in the Philippine Stock Exchange through LBC Express Holdings, Inc., LBC aims to deliver value to all of its stakeholders, as it has for over 60 years. Founded in 1945 as a brokerage and air cargo agent, LBC pioneered time-sensitive cargo delivery and 24-hour door-to- door delivery in the Philippines. Today, it is the most trusted logistics brand of the Global Filipino. LBC can move it for you: visit www.LBCexpress.com, or call telephone +632 8585 999 (Metro Manila), 1 800 10 8585 999 (Provincial), +632 9086 522 (Solutions) and follow LBCExpress (Facebook and Twitter).
