PRIVACY POLICY AND STATEMENTS
This statement outlines our privacy obligations to you and how we handle your personal information.
The Blue Eagle and LBC Service Pte. Ltd (collectively referred to as “LBC“, we, our, us) respect your privacy and recognize the need for appropriate measures to protect and manage your personal data entrusted to us.
LBC bound by the Taiwan Privacy laws and it’s own privacy policies and practices, stated through this document states how LBC process (how it collects, uses, shares, and keeps) and protect your personal data. It also provides the steps that you can take should you wish for any change in how we use your personal data, or if you want us to stop using your personal data.
All third parties (including agents, suppliers, sub-contractors) that have access to or use personal information collected and held by LBC must abide by this Policy.
What type of personal data do we collect?
We collect information to provide you with details and information regarding our product, services, and promotions. We process information also to respond to your enquiries or manage future interactive user function.
The types of personal information we may collect, includes
- Full name
- Address and other contact details including phone, mobile and email
- date of birth,
- nationality
- source of funds, purpose of remittance transactions and relationship with intended beneficiaries
- contact information, personal details, and photos of beneficiaries
- and other information collected as a result of you using our services and products.
You are responsible for ensuring that all personal information, you submit to LBC is accurate, complete and up-to-date.
We collect information to provide you with details and information regarding our product, services, and promotions. We process information also to respond to your enquiries or manage future interactive user function.
The types of personal information we may collect, includes
- Full name
- Address and other contact details including phone, mobile and email
- date of birth,
- nationality
- source of funds, purpose of remittance transactions and relationship with intended beneficiaries
- contact information, personal details, and photos of beneficiaries
- and other information collected as a result of you using our services and products.
You are responsible for ensuring that all personal information, you submit to LBC is accurate, complete and up-to-date.
Why do we collect your personal data?
The main reason we collect, use, hold and disclose personal information is to provide you with products and services and to help us run our business.
In general, we are using your data for any of the following purposes:
- To evaluate and/or fulfill your transaction with us;
- To comply with LBC’s obligations under law and as required by government organizations and/or agencies;
- To comply with legal and regulatory requirements or obligations; and,
- To perform such other processing or disclosure that may be required under law or regulations.
As a customer, your personal information may be used:
- For you to transfer money and accept money transfer
- For you to schedule a pick-up for delivery and for us to identify and contact you, verify and confirm your request;
- To be able to deliver the shipment to you consignee;
- For you to provide reviews in our products/services;
- To generate statistical insights;
- To conduct research and analysis (through surveys or polls) in order to improve customer experience/satisfaction;
- To respond to specific complaints, inquiries, requests or to provide requested information;
- To provide customer care activities, monitor our quality and security, and provide services timely and efficiently; and,
- To notify and update you (through call, text or email) about our complimentary, commercial and promotional advertisement, loyalty and rewards offers, exclusive, invites and beneficial to you based on your preference and interest initially provided to us pr made aware of, with which you can opt-out anytime should you prefer not to receive these notifications.
We are required or authorized to collect certain identification information about you by Anti-Money laundering and counter-terrorism laws.
The main reason we collect, use, hold and disclose personal information is to provide you with products and services and to help us run our business.
In general, we are using your data for any of the following purposes:
- To evaluate and/or fulfill your transaction with us;
- To comply with LBC’s obligations under law and as required by government organizations and/or agencies;
- To comply with legal and regulatory requirements or obligations; and,
- To perform such other processing or disclosure that may be required under law or regulations.
As a customer, your personal information may be used:
- For you to transfer money and accept money transfer
- For you to schedule a pick-up for delivery and for us to identify and contact you, verify and confirm your request;
- To be able to deliver the shipment to you consignee;
- For you to provide reviews in our products/services;
- To generate statistical insights;
- To conduct research and analysis (through surveys or polls) in order to improve customer experience/satisfaction;
- To respond to specific complaints, inquiries, requests or to provide requested information;
- To provide customer care activities, monitor our quality and security, and provide services timely and efficiently; and,
- To notify and update you (through call, text or email) about our complimentary, commercial and promotional advertisement, loyalty and rewards offers, exclusive, invites and beneficial to you based on your preference and interest initially provided to us pr made aware of, with which you can opt-out anytime should you prefer not to receive these notifications.
We are required or authorized to collect certain identification information about you by Anti-Money laundering and counter-terrorism laws.
Do we use or disclose personal information for marketing?
We may use your personal information to directly offer you products and services we believe may be of interest and value to you but we will not do so if you tell us not to. We may offer you products and services by various means, including by mail, telephone, email, SMS or other electronic means, such as through social media or targeted advertising through our websites. When we market products and services to you, we will comply with applicable Privacy Laws and obtain your consent if required. We may also disclose your personal information to companies outside LBC who assist us to market products and services to you. If you do not want to receive direct marketing offers from us, please contact us using the contact details or opt-out facility provided to you.
We may use your personal information to directly offer you products and services we believe may be of interest and value to you but we will not do so if you tell us not to. We may offer you products and services by various means, including by mail, telephone, email, SMS or other electronic means, such as through social media or targeted advertising through our websites. When we market products and services to you, we will comply with applicable Privacy Laws and obtain your consent if required. We may also disclose your personal information to companies outside LBC who assist us to market products and services to you. If you do not want to receive direct marketing offers from us, please contact us using the contact details or opt-out facility provided to you.
How we collect, acquire or generate your data?
LBC will generally collect personal information directly from you. For example, personal information when you send packages or remittances, sign up to receive email updates, visit our website, call us through our call center or send us correspondence.
Other ways personal information are collected:
- Fill-out our forms (e.g., feedback form, resume form, contact form, supplier accreditation form, remittance/encashment form, etc.);
- When you install and register to our app
- Disclose your personal information through chat facility, phone calls, emails, SMSs or verbal communication with our authorized representatives; and,
- Through social media services (e.g., Facebook, Twitter, LinkedIn)
LBC will generally collect personal information directly from you. For example, personal information when you send packages or remittances, sign up to receive email updates, visit our website, call us through our call center or send us correspondence.
Other ways personal information are collected:
- Fill-out our forms (e.g., feedback form, resume form, contact form, supplier accreditation form, remittance/encashment form, etc.);
- When you install and register to our app
- Disclose your personal information through chat facility, phone calls, emails, SMSs or verbal communication with our authorized representatives; and,
- Through social media services (e.g., Facebook, Twitter, LinkedIn)
Do our websites use web analytics?
Our website, lbcexpress.com, engage third-party service provider, Havas Media, to analyze the web traffic data for us. Both lbcexpress.com and lbcexpressholdings.com use cookies. Only lbcexpress.com uses web beacons.
Cookies are small files that our website puts on your personal computer (PC) to store information about your preferences. Cookies can improve your browsing experience by allowing our website to remember your preferences or letting you avoid signing in each time you visit our website. If you don't want our website to store cookies on your PC, you can block cookies. But blocking cookies might prevent some pages from displaying correctly, or you might get a message from our website letting you know that you need to allow cookies to view our website.
For you to fully enjoy your visit and browsing experience, only non-identifiable web traffic data are collected and analyzed, including:
- Your internet protocol (IP) address;
- The search terms you used;
- The pages and internal links accessed on our site;
- The date and time you visited the site, including frequency of visits;
- Geolocation;
- Your operating system; and
- Web browser type
Use the options in your web browser if you do not wish to receive (a) cookie(s) or you wish to set your browser to notify you when you receive (a) cookie(s). Click on the "Help" section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features of this website.
Our website, lbcexpress.com, engage third-party service provider, Havas Media, to analyze the web traffic data for us. Both lbcexpress.com and lbcexpressholdings.com use cookies. Only lbcexpress.com uses web beacons.
Cookies are small files that our website puts on your personal computer (PC) to store information about your preferences. Cookies can improve your browsing experience by allowing our website to remember your preferences or letting you avoid signing in each time you visit our website. If you don't want our website to store cookies on your PC, you can block cookies. But blocking cookies might prevent some pages from displaying correctly, or you might get a message from our website letting you know that you need to allow cookies to view our website.
For you to fully enjoy your visit and browsing experience, only non-identifiable web traffic data are collected and analyzed, including:
- Your internet protocol (IP) address;
- The search terms you used;
- The pages and internal links accessed on our site;
- The date and time you visited the site, including frequency of visits;
- Geolocation;
- Your operating system; and
- Web browser type
Use the options in your web browser if you do not wish to receive (a) cookie(s) or you wish to set your browser to notify you when you receive (a) cookie(s). Click on the "Help" section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features of this website.
What about the links to third-party websites?
From time to time, we will provide links to third-party web sites, or advertisements which contain links to third-party sites. These links are provided as a service to you and we do not provide any personal data to these websites or advertisers, and therefore, we will not accept responsibility for their privacy practices. These sites are operated by independent entities that have their own privacy policies which you should review as well. LBC’s Privacy Policy does not apply to such other sites or to the use that those entities make of your information. LBC has no control over the content displayed on such sites, nor over the measures, if any, that are taken by such sites to protect the privacy of your information.
From time to time, we will provide links to third-party web sites, or advertisements which contain links to third-party sites. These links are provided as a service to you and we do not provide any personal data to these websites or advertisers, and therefore, we will not accept responsibility for their privacy practices. These sites are operated by independent entities that have their own privacy policies which you should review as well. LBC’s Privacy Policy does not apply to such other sites or to the use that those entities make of your information. LBC has no control over the content displayed on such sites, nor over the measures, if any, that are taken by such sites to protect the privacy of your information.
Who we share your personal data with?
As a general rule, we do not share your data to third party except in limited circumstances as listed below.
By giving your consent, you authorize LBC to disclose your personal data to accredited/affiliated third parties or independent/non-affiliated third parties, whether local or foreign in any of the following circumstances:
- As necessary for the proper execution of processes related to the purposes declared in this Privacy Policy.
- The use or disclosure is reasonably necessary, required or authorized by or under law (such as for criminal investigation, as requested by court of law).
This means we might provide your personal data to the following:
- Our affiliates, subsidiaries, partner companies, organizations, or agencies including their sub-contractors or prospective business partners that act as our service providers and contractors;
- Law enforcement and government agencies;
- All third parties, with which we share this personal data are required to use your personal data in a manner that is consistent with this Privacy Policy.
However, these companies may only use such personal data for the purposes disclosed in this Privacy Policy and may not use it for any other purpose.
As a general rule, we do not share your data to third party except in limited circumstances as listed below.
By giving your consent, you authorize LBC to disclose your personal data to accredited/affiliated third parties or independent/non-affiliated third parties, whether local or foreign in any of the following circumstances:
- As necessary for the proper execution of processes related to the purposes declared in this Privacy Policy.
- The use or disclosure is reasonably necessary, required or authorized by or under law (such as for criminal investigation, as requested by court of law).
This means we might provide your personal data to the following:
- Our affiliates, subsidiaries, partner companies, organizations, or agencies including their sub-contractors or prospective business partners that act as our service providers and contractors;
- Law enforcement and government agencies;
- All third parties, with which we share this personal data are required to use your personal data in a manner that is consistent with this Privacy Policy.
However, these companies may only use such personal data for the purposes disclosed in this Privacy Policy and may not use it for any other purpose.
What is our Privacy Policy regarding children?
LBC is very sensitive to privacy issues and it is especially careful in its communications with children. LBC would never directly collect personal data from children without the parent's or guardian’s consent.
Personal data pertaining to children and collected from their parents or guardians is used by LBC or other entities that provide technical fulfillment or other services to LBC (for example, services intended to improve our services/web sites, and fulfilling requests or administering promotions). These personal data are not sold.
We will use reasonable efforts to determine parental consent prior to the collection and use of personal information from children under 16. The method of verification may vary according to the information, product, service or event in which the child wishes to participate. Consent may take a variety of forms including offline consent such as printing and submitting a permission form by mail or fax, or online consent such as by ticking an online check box that parental or guardian consent has been obtained.
Meanwhile, we urge parents or guardians to regularly monitor and supervise their children's on-line activities.
LBC is very sensitive to privacy issues and it is especially careful in its communications with children. LBC would never directly collect personal data from children without the parent's or guardian’s consent.
Personal data pertaining to children and collected from their parents or guardians is used by LBC or other entities that provide technical fulfillment or other services to LBC (for example, services intended to improve our services/web sites, and fulfilling requests or administering promotions). These personal data are not sold.
We will use reasonable efforts to determine parental consent prior to the collection and use of personal information from children under 16. The method of verification may vary according to the information, product, service or event in which the child wishes to participate. Consent may take a variety of forms including offline consent such as printing and submitting a permission form by mail or fax, or online consent such as by ticking an online check box that parental or guardian consent has been obtained.
Meanwhile, we urge parents or guardians to regularly monitor and supervise their children's on-line activities.
How we protect your personal data?
We take reasonable steps to ensure that the personal data we collect, use or disclose are accurate, complete, and up-to-date. We strictly enforce this Privacy Policy within LBC and we have implemented technological, organizational and physical security measures to protect your personal data from loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. We put in effect safeguards such as the following:
- We keep and protect your personal data using a secured server behind a firewall, deploying encryption on computing devices and physical security controls.
- We restrict access to your personal data only to qualified and authorized personnel who hold your personal data with strict confidentiality.
- Any personal data that you provide on the website is initially processed and stored by LBC. Using a secured connection, only authorized LBC personnel can then access and download your personal data from the system.
We take reasonable steps to ensure that the personal data we collect, use or disclose are accurate, complete, and up-to-date. We strictly enforce this Privacy Policy within LBC and we have implemented technological, organizational and physical security measures to protect your personal data from loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. We put in effect safeguards such as the following:
- We keep and protect your personal data using a secured server behind a firewall, deploying encryption on computing devices and physical security controls.
- We restrict access to your personal data only to qualified and authorized personnel who hold your personal data with strict confidentiality.
- Any personal data that you provide on the website is initially processed and stored by LBC. Using a secured connection, only authorized LBC personnel can then access and download your personal data from the system.
Where and how long do we keep your personal data?
All data are preserved in accordance with the retention policy of the Company and/or as required by a specific law or regulation.
Personal data are stored in our facilities located in Australia, Philippines and Singapore and are retained in accordance with the above parameters, industry standards, laws and regulations, unless you request that your personal data be deleted from our systems, databases and hardcopies immediately. Once deleted, your personal data will no longer be searchable or included in anonymous searches and will be completely removed from all the storage location.
The Data Protection Officer may, however, choose not to grant access or correct information based on the request following laws and regulations. He/she will give the individual a written notice that sets out the reason for the refusal.
All data are preserved in accordance with the retention policy of the Company and/or as required by a specific law or regulation.
Personal data are stored in our facilities located in Australia, Philippines and Singapore and are retained in accordance with the above parameters, industry standards, laws and regulations, unless you request that your personal data be deleted from our systems, databases and hardcopies immediately. Once deleted, your personal data will no longer be searchable or included in anonymous searches and will be completely removed from all the storage location.
The Data Protection Officer may, however, choose not to grant access or correct information based on the request following laws and regulations. He/she will give the individual a written notice that sets out the reason for the refusal.
How you can access, correct and update the personal data we have about you?
Subject to the exceptions set out in the Privacy Act, you can request access or ask for corrections to the personal information we hold about by contacting the LBC Data Privacy Officer. We will generally provide access within 30 days of your request. If we refuse to provide the information, we will provide reasons for the refusal.
For such request or should you have any inquiries, feedbacks on this Privacy Policy, you may reach us through our “Contact Us” menu in these websites: lbcexpress.com or through a written letter or an email to our Data Protection Officer (DPO).
Our contact details are as follows:
Data Protection Officer
[email protected]
Subject to the exceptions set out in the Privacy Act, you can request access or ask for corrections to the personal information we hold about by contacting the LBC Data Privacy Officer. We will generally provide access within 30 days of your request. If we refuse to provide the information, we will provide reasons for the refusal.
For such request or should you have any inquiries, feedbacks on this Privacy Policy, you may reach us through our “Contact Us” menu in these websites: lbcexpress.com or through a written letter or an email to our Data Protection Officer (DPO).
Our contact details are as follows:
Data Protection Officer
[email protected]
What if there are changes in our Privacy Policy?
LBC reserve the right to make changes to this privacy policy from time-to-time or as required by law. An up-to-date version of this policy is available at any time at our website.
LBC reserve the right to make changes to this privacy policy from time-to-time or as required by law. An up-to-date version of this policy is available at any time at our website.
This Privacy Policy was adopted May 2021.
